Grievance Redressal
Lodge a Complaint / Query / Request
At Narendra Finance, our grievance resolution process is handled by senior officials to ensure your concerns are resolved quickly and efficiently.
Level 1 – Customer Support
Have a Query / Feedback / Complaint?
Please allow up to 10 working days for resolution.
Submit Online
Email your complaint with complete details to:
Grievances@nfcpl.in
Write to Us
456, Sector-45, Kanhai, Gurugram, Haryana – 122003
Call Us
+91 85956 23585
Level 2 & Beyond
Internal Escalation Hierarchy
If your query is not resolved at Level 1, it will be escalated through our hierarchy
LEVEL 1
Customer Care Executive- First Point of Contact
Handles general queries and simple complaints
Can resolve service-related issues immediately
Timeline: 3-5 Working Days
Contact: +918595623585
LEVEL 2
Department Head- Department- Level Authority
Handles escalated department complaints
Reviews customer service issues
Can provide immediate remedies within department authority
Coordinates with other departments if needed
Timeline: 10-15 Working Days
Contact: +918065230283
LEVEL 3
Grievance Redressal Officer (GRO)- Formal Complaint Registration & Investigation
Designated officer for handling all formal complaints
Conducts thorough investigation of grievances
Coordinates with all relevant departments
Issues written resolution with reasoning
Maintains complaint register and records
Timeline: 30 Days from Receipt
Contact: Grievance@nfcpl.in
Level 3
External Escalation to RBI Ombudsman
If your complaint is not resolved within the specified timeline or you’re not satisfied with the resolution
RBI Ombudsman for NBFCs
When to Approach
You may approach the RBI Ombudsman if:
Your complaint is not resolved within 30 days from the date of lodging with Narendra Finance
You are not satisfied with the resolution provided by Narendra Finance
You have received a final rejection from Narendra Finance
Time Limit
The complaint must be filed within one year from the date of rejection or final reply.
Filing Fee
No fee – Completely free
How to File with RBI Ombudsman
Option 1: Online (Recommended)
Visit: https://cms.rbi.org.in
Email: crpc@rbi.org.in
Option 2: Offline
Download the complaint format from the RBI website
Or write your complaint on plain paper with complete details
Send it by post, courier, or hand delivery to the concerned RBI Ombudsman office
Important Points to Remember
No Mechanical Rejections
Complaints will not be rejected for minor errors or technical mistakes
You will be given an opportunity to correct any errors
All complaints are reviewed by a human authority
Your Rights
Right to fair and non-discriminatory treatment
Right to timely resolution within specified timelines
Right to escalate at each level
Right to approach the RBI Ombudsman
No retaliation for raising complaints
Free of Cost
Filing complaints with Narendra Finance is free
Filing complaints with the RBI Ombudsman is also free
No charges at any stage of the grievance redressal process
Quick Contact Reference
Narendra Finance
Email: Grievance@nfcpl.in
Phone: +91 80652 50282
Website: www.getkosh.com
RBI Ombudsman (Reserve Bank of India)
Website: cms.rbi.org.in
Email: crpc@rbi.org.in